ISMRT NEVER RESPONSES IN TIME

Ismrt is a company that supplies prepaid electricity and water. Every time one lodges a complains no dedicated team member call us as a client.

Our tenants to the house using their system had ridiculously high electricity costs and on much greater follow up, we were told the thermostat was not functional and builders of the house needed to check.

We requested a report from ISMRT that the electricity bill was not affected by confirmed fee faulty thermostat, when the complaint was raised around July / Aug 2019 until today 1 November no report. No one and management to explain what happened.

We are currently in a process of getting a new tenant and lodge a request for what is the process to change to a new owner it's been 4 days and once again no problem following by this company

First complaint we had to drive there to get someone kind of comfort if anyone is allocated to call, manager of the day treatment was not welcoming (not sure if being black was not ideal for him)

Now once again, since there is no proper response, one needs to make arrangements to go to work late and personally go to the office and try get answers

When are we as Africans going to be treated like any other person within SA