ismart - unfair treatment to customer

Agian i am complaining about the same situation from August 2020 to January 2021 Again ISMart deducted money from my account for a phone i dont have,

5 August 2020 they pick my phone up for repairs as the battery was swollen, from August to October 2020 i kept phoning to ask when im getting the phone back and they keep saying the phone is fixed and they must just send it back to me, there after if i phone they say they will escalate the matter to their supervisor and get back to me YET NOTHING HAPPEN TILL TODAY ive spend now in total more then R500 worth airtime just to get the matter solved and its still not solved , they dont take the initiative to contact me back , the only contact they made was the first time i reported them to Helo Peter and that was via email when they asked for my Id number and i did rep**** and nothing else happend

today i ask everyone what i must do the bank cant reverse the money as its not a naido account and if i have to close my personal bank account and reopen an other still its going to cost me money

i am a single mom with not a very big income i dont get any other income then my salary that is why i cant handle this situation anymore as i have to pay for something i dont have

this was my 2nd contract with Ismart the 1st one i had no problem now on this 2nd one its hell that you dont come out of.