ISMART- UNFAIR BUSINESS PRACTICE AND NO SERVICE

In Dec of 2018 I had Renewed my contract with I smart I was offed an axxa pro pro Phone.

The phone was delivered, yet I did not sign for it not did I provide a copy of my ID, on the old contract my contract was then migrated to prepaid without the contract ending and I lost all the current airtime on that number of R400, I phoned sorry nothing we can do, then the new device stared giving problems after 10 days it started heating up when it was charged the screen would freeze numerous conversations later, the only option I was given was that they will repair the device and it will take 21 days ok.. so now im paying for a phone I don't have plus it is a new phone that is defective but I must still pay for a new phone but sit with a defective device. After no resolution could be found I cancelled this contract 3 times stopped my debit order 4 times I have received no response via email and then they have the audacity to tell me my account is in arrears I can keep the broken phone but I must pay for the arrears of a service I did not receive. Plus I have l;ost the R400 airtime that was on the phone had to pay for the last months service on the old number of R287 and the new phone R310.00 and NO SERVICE.. all I asked was that they replace this defective device since it is still new, if the phone was 3 months old yes I can understand but it wasn't even 10 days?? Agge NEE. all emails was sent to ********** this is the email and only email the call centre would give me, I cannot find any one in management to sort this matter out I don't get any response from them either unless they phone to tell me my account is in arrears. I have told them many times to please collect the device I do not want it. no they cant collect the device I must pay R450.00 for cancelation then I can keep the phone what in the world do I want to do with a broken phone? so now I must pay R450 for an unusable dangerous device??? not to mention they keep debiting my account then I have to reverse the debit order that costs me R70 per reversal and block just to have them debit again on a different amount, I have stopped and blocked debit orders from I smart even After I have revoked the right to debit my account they still debit any way. this is now causing an negative action with my credit rating as well.