RB
Refiloe B

1 reviews | Active since Dec 2017

22 Feb 2019, 12:18

ISmart trying to Rob me.

in 2014 i opened an account / bought a cellphone on contract with Ismart. Nokia Microsoft. the phone appeared to have factory falts and was collected by ismart in June 2015. they never gave me a replacement phone.. nothing. they later contacted me to say i had an outstanding balance even though i had no cellphone anymore. i had to make a payment twice into that account of a cellphone that i no longer had. in February 2016 and the contracted ended and closed. i had so many conversations with the attorneys at that time until according to them the case was closed.

now after 3 years i get a call from a lady by the name of Kholeka ********** on 21 and on 22 February 2019 saying i have a contract with ismart. i told her i do not have any account nor contract with ismart and i explained what happened in 2014/15 and 16. she at first gave me attitude and insisted i had a contract and proceeded to say she will carry on calling me... i said no problem she hung up. she called again 22 Feb 12:00 spoke about the same thing she then appeared to understand and said she would record it after i asked what showed on the records.

id like to report Ismart for trying to rob me by trying to make me agree on a contract that i dont have with them and for pestering me while knowing what they did . with an contract that ended in 2016

0
Replies (4)
Digicall
Digicall's reply22 Feb 2019, 12:56
Official
Good day Refiloe, 

I have tried calling you with no success kindly provide us with an alternative number you can be reached on?

Kind Regards, 
KAYLA 
RB
Refiloe B's update22 Feb 2019, 14:15
Reviewer Update
Hi Kayla thank you for your response my number is ********** 850. there is a lady again that just called me now same story i think her name is kwanda or wanda... this matter is becoming a huge distraction and i have unfortunately contacted my lawyers in this regard. something is wrong here. you should have all this information on your records yet im asked to send proof from 2015 of the communication with ismart? how because most of it was through telephonic conversations it is not right what iSmart is doing to people it is disappointing after being forced to pay for a phoe that i no longer had you call me 3/4 years later telling me i have a contract... three different ppl called me today
Digicall
Digicall's reply22 Feb 2019, 15:10
Official
Good day Refiloe, 

As discussed telephonically i will be contacting the attorneys regrading your query.

Once again we do apologize for the inconvenience.

Kind Regards, 
KAYLA 
RB
Refiloe B's update22 Feb 2019, 15:17
Reviewer Update
Dear Kayla thank you very much for your prompt response i will await your feedback and i hope iSmart resolves this matter accordingly kind regards