RK
Rudi K
1 reviews | Active since Dec 2016
25 Feb 2020, 11:55
iSmart *****ing our 4 year old's money on a monthly basis
iSmart have been debiting my daughter's account for more than a year. My daughter is 5 year old (4 at the time of the first deduction) and in more than a year we couldn't get iSmart to stop *****ing her money. It went on so far that we have now closed all our accounts (private and business) with Standard Bank and are still awaiting the payment from iSmart. I believe they are taking money from a lot more people and earn interest on it, or just never repay them. iSmart are ******* and deserve to be prosecuted!
Helpful (0)
Replies (4)0
Replies (4)
Digicall's replyOfficial
25 Feb 2020, 14:38Good day Rudi
Thank you for bringing this matter to our attention, please advised me when will be a suitable time for me to contact you on a way forward.
Regards
Ismart
Digicall's reply25 Feb 2020, 14:38
Official
Good day Rudi
Thank you for bringing this matter to our attention, please advised me when will be a suitable time for me to contact you on a way forward.
Regards
Ismart
RK
Rudi K's updateReviewer Update
25 Feb 2020, 14:44You can contact me now, thanks!
RK
Rudi K's update25 Feb 2020, 14:44
Reviewer Update
You can contact me now, thanks!
Digicall's replyOfficial
25 Feb 2020, 15:42Good day Rudi
As per our telephonic discussion I did speak to the manager in connection with above matter, she advised me on feedback and she will call you on a way forward and resolve the debit matter.
Kind Regards
Ismart
As per our telephonic discussion I did speak to the manager in connection with above matter, she advised me on feedback and she will call you on a way forward and resolve the debit matter.
Kind Regards
Ismart
Digicall's reply25 Feb 2020, 15:42
Official
Good day Rudi
As per our telephonic discussion I did speak to the manager in connection with above matter, she advised me on feedback and she will call you on a way forward and resolve the debit matter.
Kind Regards
Ismart
As per our telephonic discussion I did speak to the manager in connection with above matter, she advised me on feedback and she will call you on a way forward and resolve the debit matter.
Kind Regards
Ismart
RK
Rudi K's updateReviewer Update
25 Feb 2020, 15:49Dear iSmart (Lucian),
As per my mail with attached doc. you have been deducting money from my daughter's account since 2018. I spoke to Aqueelah now (she phoned me back two weeks later, and only after my hello peter review), only to tell me that the first re-payment will be tomorrow, and maybe Friday the second re-payment will be done. There is still no clear answer with regards to the total amount deducted over the full period, as well as the interest. it is also very difficult to understand why after your own internal audit have found that you owe my daughter the money, you only pay it back two weeks + later. Is it to earn more interest? Please send me your recon of the money taken, interest owed and when the full amount will be paid back. Please also ask your higher management to call me with regards to costs related to closing accounts and changing banks! It was only when we closed the account that you couldn't ***** more money.
As per my mail with attached doc. you have been deducting money from my daughter's account since 2018. I spoke to Aqueelah now (she phoned me back two weeks later, and only after my hello peter review), only to tell me that the first re-payment will be tomorrow, and maybe Friday the second re-payment will be done. There is still no clear answer with regards to the total amount deducted over the full period, as well as the interest. it is also very difficult to understand why after your own internal audit have found that you owe my daughter the money, you only pay it back two weeks + later. Is it to earn more interest? Please send me your recon of the money taken, interest owed and when the full amount will be paid back. Please also ask your higher management to call me with regards to costs related to closing accounts and changing banks! It was only when we closed the account that you couldn't ***** more money.
RK
Rudi K's update25 Feb 2020, 15:49
Reviewer Update
Dear iSmart (Lucian),
As per my mail with attached doc. you have been deducting money from my daughter's account since 2018. I spoke to Aqueelah now (she phoned me back two weeks later, and only after my hello peter review), only to tell me that the first re-payment will be tomorrow, and maybe Friday the second re-payment will be done. There is still no clear answer with regards to the total amount deducted over the full period, as well as the interest. it is also very difficult to understand why after your own internal audit have found that you owe my daughter the money, you only pay it back two weeks + later. Is it to earn more interest? Please send me your recon of the money taken, interest owed and when the full amount will be paid back. Please also ask your higher management to call me with regards to costs related to closing accounts and changing banks! It was only when we closed the account that you couldn't ***** more money.
As per my mail with attached doc. you have been deducting money from my daughter's account since 2018. I spoke to Aqueelah now (she phoned me back two weeks later, and only after my hello peter review), only to tell me that the first re-payment will be tomorrow, and maybe Friday the second re-payment will be done. There is still no clear answer with regards to the total amount deducted over the full period, as well as the interest. it is also very difficult to understand why after your own internal audit have found that you owe my daughter the money, you only pay it back two weeks + later. Is it to earn more interest? Please send me your recon of the money taken, interest owed and when the full amount will be paid back. Please also ask your higher management to call me with regards to costs related to closing accounts and changing banks! It was only when we closed the account that you couldn't ***** more money.