iSmart cellphone company
<p>I have a tablets contract from iSmart, i only used it for less than a year and the screen started some malfunction. i reported and even sent it back to them. it is almost a year now. no one is updating me and they are not responding to my emails. the few calls i made were not successful because no one coul help me. i pay for this contract tablet every month. all i am getting is data bundles, but the tablet is still with them. no one cares to attend to my query.</p>
Good day Dalisu Pd KaMbatha,
As per our discussions and feedback provided we have informed you that the handset was physically damaged. We have attempted sending the handset back to you and you refused the delivery of the device.
I have attempted reaching out to you last week and this week without any success. Please feel free to contact me on ***.
Kind Regards
Marriana Bosch
Customer Service Manager
Good day Dalisu Pd KaMbatha,
As per our discussions and feedback provided we have informed you that the handset was physically damaged. We have attempted sending the handset back to you and you refused the delivery of the device.
I have attempted reaching out to you last week and this week without any success. Please feel free to contact me on ***.
Kind Regards
Marriana Bosch
Customer Service Manager
Hi Mariana,
I have spoken to 2 consultants already last week regarding the matter, who promised to come back to me with a resolution. Also please note that in am at work, and sometimes i have work commitments and cannot spend a lot of time on the phone. My issues:
1. You do not respond to my emails
2. Everytime i talk to consultants i have to repeat one and the same story and still not get assistance
3. i have stated reasons why i cannot accept the reason that my phone has a physical damage since that was not mentioned when i submitted it for the first time with the same problem, i was only told when i returned it after i realissed it was not fixed
4. The phone was still under warranty when i submitted it the first time, in which the alleged physical damage was not mentioned. i would have thought that when the phone is sent for repairs, physical damage must also be assessed, which clearly in this case it was not done
5. Your consultants who fix phones said they cannot fix my phone because it is out of warranty, but they can sell me a new phone for R900, which i refused as this would cost me twice as i am still paying the original one monthly, and according to me it is a conflict of interests.
please provide me with your personal email address so that i do not have to explain one and the same thing to everyone who calls me from your company.
Thank you.
Hi Mariana,
I have spoken to 2 consultants already last week regarding the matter, who promised to come back to me with a resolution. Also please note that in am at work, and sometimes i have work commitments and cannot spend a lot of time on the phone. My issues:
1. You do not respond to my emails
2. Everytime i talk to consultants i have to repeat one and the same story and still not get assistance
3. i have stated reasons why i cannot accept the reason that my phone has a physical damage since that was not mentioned when i submitted it for the first time with the same problem, i was only told when i returned it after i realissed it was not fixed
4. The phone was still under warranty when i submitted it the first time, in which the alleged physical damage was not mentioned. i would have thought that when the phone is sent for repairs, physical damage must also be assessed, which clearly in this case it was not done
5. Your consultants who fix phones said they cannot fix my phone because it is out of warranty, but they can sell me a new phone for R900, which i refused as this would cost me twice as i am still paying the original one monthly, and according to me it is a conflict of interests.
please provide me with your personal email address so that i do not have to explain one and the same thing to everyone who calls me from your company.
Thank you.