ISMART

I am very disappointed with the level of service at ISMART, I had a contract with them and their device went faulty within 3 months after delivery, I didn`t have any of their contacts, had a device for almost 3 x months not working, then on the 4th month I decided to stop paying the account since I can`t pay for something that Is not useful to me. That is when they phoned me because they want their money and I explained the whole story to them, they understood and they sent their courier company to collect the device, told them I will only pay all outstanding when I receive the device back, they took the device and never had anything from them, I phoned them to find out if they have received the device, they advised that they got. Then since I never had anything from them, they had both my cellphone and office contacts, but they decided not to contact me. Why should I keep on making follow up as if they doing me favour, I am their client and I deserve better than the **** of service they offered me. I phoned them after I got a call from you guys regarding the account been handed over to you, they kept on transferring my call to different departments where I couldn`t get sorted, the last consultant I spoke to after spending almost 30 minutes with them, hang the phone on my ears, if that is how they do business, they have just made a big mistake, I will make sure that everyone out there must be aware of what they doing to their clients.