INSURANCE SERVICES THAT FNB OFFERS via Digicall.......DISGRACEFULL!!!

Incomplete report from Digicall appointed assessor and getting the run around everyday I follow up. I have logged my claim 01/12/2025. The 1st assessor was not equipped to complete the assessment then I had to wait a week for the 2nd contractor to complete the assessment on 08/12/2025. Since then I have followed up every single day and the feedback stays the same the assessors report is incomplete they are waiting for Henco(the assesor) to submit the report. I have asked that the matter be escalated as the damage is getting worse every time it rains and every single day I get the same feedback that the assessor is traveling and will submit by 12:00 the same day when I phone at 13:00 I then get told they will submit by COB when I follow up the next day I get the same feedback. No escalation nothing helps. I phoned the 2nd contractor he advised he submitted everything to Henco over a week ago already and Henco just ignores my calls. IS THIS THE TYPE OF INSURANCE SERVICES THAT FNB OFFERS via Digicall.......DISGRACEFULL!!!