1 reviews | Active since Aug 2015
*********** Staff
<p>A Lady from Summer Mobile phoned me and told me that i can upgrade my phone. I specifically asked her that i want the black iphone 7. After waiting 2 weeks for delivery, my phone arrived today and it is silver with a white screen! I phoned their customer service and told them that i received the wrong colour phone. They said that i need to take it in to a MTN store and they must send it back and then they will send me a other phone with the correct colour, but it will take 2 weeks!! So now it is going to be 4 weeks afer upgrading before i (hopefully) will get the correct colour phone. I mean sending the correct colour phone should not be that difficult, but obviously to difficult for the staff of summer mobile!! I am also a customer of Vodacom, never had issues like this!!</p>
Good Morning,
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Good Morning,
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
