PK
Portia K

1 reviews | Active since Sept 2010

28 Jun 2021, 19:45

I-SMART THE **********

I asked the abovementioned company for a settlement letter way back in 2018 and i settled the account that I had with them. Needless to say that they never stopped debiting my account with different amounts. i would call them and write to this forum and they would always apologize, pause for a few months and start all over again. They have started trying to debit again but unsuccessfully so because the bank has to ask me to authorize the debit order and i refuse. Now they have mandated the bank to allow them to debit my account. I do not owe these people a dime anymore. You will realize that i have been writing to you on numerous ocasions about the same issue. All they ever do is apologize and go back and do the same thing all over again. This is really ****ing me off. I have never seen a company with such a poor record - keeping and worse customer service. Its like dealing with idiots. This one will apologize and the next one will turn up and repeat the same thing> Really !!!

0
Replies (3)
Digicall
Digicall's reply29 Jun 2021, 08:20
Official
Good day Portia Please accept our sincerest apologies for what you have experienced. We would like to thank you for taking the time to bring this to our attention.
 Please note that I am currently working on your query and will have it resolved as soon as possible. We appreciate your patience while we resolve it.One of our Customer Service representatives will be in contact with you shortly. Kind Regards
 iSmart 
PK
Portia K's update31 Jul 2021, 10:43
Reviewer Update
I’m not sure why you people keep apologising for *****ing my money because you never stop. You have done it again on the 28th of July 2021. You forcefully debited my account for R276,34 even though I had not approved or authorized the debit order on my part. I didn’t authorize the debit order when I was prompted to do so because I don’t owe you money. When I called your customer care centre I was rudely dismissed by one idiotic agent who asked me how sure I was that it’s your company that has debited. Whilst I was busy trying to explain, the airhead cut my call. You’re not only ******** us of our money, you also employ a bunch of rude people to man your customer care centre. I had to go up and down making affidavits to take to the bank and state that you forcefully motivated to the bank to allow you to debit my account falsely when you know very well that I paid up the debt I owed you in 2018 already. I don’t know what will it take for you to stop ******** me and others who fall prey to your tactics. This is ridiculous and not funny at all. Please stop this .
Digicall
Digicall's reply02 Aug 2021, 19:49
Official
 Good day Portia Please accept our sincerest apologies for what you have experienced. We would like to thank you for taking the time to bring this to our attention.
 Please note that I am currently working on your query and will have it resolved as soon as possible. We appreciate your patience while we resolve it.One of our Customer Service representatives will be in contact with you shortly. Kind Regards
 iSmart