I Smart/ Smart Mobile very doggy

<p>I need to report Smart Mobile for reneging on their commitments for quality service. I have a contrcat phone with them, which got lost a week ago, and I am now battling to obtain an ITC number so that I can claim from my insurance. They say that the 'network' claims that the phone was inactive for the past 90 days, which is nonsense. I have used the phone almost daily since I got it and it is not true that I'vce not used it in the last 90 days. If that was the case, it would obviously imply that the phone was never in existance because I got it in May 2016. I have now been calling them day in and out - without any luck. The usual promise is that 'we will come back to you once we obtain a response from the network " and in the meantime, I am without a phone despite them debiting my account every month since June.</p>