1 reviews | Active since Jun 2017
I DID NOT UPGRADE WITH YOU!!
<p>I was due for an upgrade on both my mobile numbers some months back. I received a call from which I was led to believe was MTN I explained I was aware I was due had just not got around to doing it yet and looking at the offers. I was asked if I would like my instalments reduced and get the same air time and WHEN I WAS READY I could go do my upgrade. Next thing I know I am receiving sms saying I have been upgraded for 2 years, NO DEVICE just air time and data. I contacted MTN the following morning to be told it was not them but SUMMER MOBILE and that I was to speak to a Manager as I was mislead in what was being offered. I have been a MTN client for some 15 years with the same numbers and have ALWAYS done my upgrades in store so I can see what there is to offer. After hold for almost 1 hour being cut off and transferred inbetween I was told I could not speak to a Manager and that SOMEONE would phone me back. i told them I do not want this contract I was mislead and want it cancelled with immidiate effect. Now a week later I receive a delivery of Sim Cards for my upgrade. I refused to sign for it. I am totally disgusted with your service I am NOT a Summer Mobile client and DO NOT WANT YOUR FLIPPEN CONTRACT !!! What happens if my phone breaks tomorrow ?????? Do not phone people and lie them into taking things they did not want.</p>
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
