Horrible service

Dear Digicall,

Please go and learn what customer service means and time line.

I had an electrical fire in my house on the 6th March 2018. Called my insurance company and they gave the work to Digicall that till to date has not contacted me. The insurance sent me communication that the assessor will be in contact with me in the next 24hrs (this didn’t happen). Did a follow up with my insurance on the 8th March 2018 still no call from assessor or Digicall. Then when the senior assessor eventually did call and come out on the 9th March 2018. He is telling me that I’ve been rude to the staff, he doesn’t have to listen to me or give me a manager’s number and he will submit his report when he feels like it. Well if you did your work like you your supposed to and just called me in 24hrs and made an appointment. I’m the client I’m paying for your service.