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NS
Nicolene S

1 reviews | Active since May 2017

02 Oct 2017, 10:59

Horrible service

2month ago we did AN upgrade over the phone with sommer mobile biggest mistake ever. Never recieved my device phoning Up AND down to find out what is going on and still no answer been Asking 2weeks now to cancel my upgrade and still not been done they said they are waiting for MTN to cancel it but for 2weeks now impossible.

0
Replies (6)
Digicall
Digicall's reply02 Oct 2017, 11:02
Official

Good Morning,

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.

Kindly provide us with your MTN Account & Contact number; once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Best regards,

NS
Nicolene S's update02 Oct 2017, 11:10
Reviewer Update
As it is. A data package i do not know what the number is my id no is
NS
Nicolene S's update02 Oct 2017, 11:11
Reviewer Update
As it is a data contact i do not know number my id no is ********** 065087 will that help?
NS
Nicolene S's update02 Oct 2017, 11:50
Reviewer Update
My number is ********** 611 if you can contact me
NS
Nicolene S's update02 Oct 2017, 13:28
Reviewer Update
And still nobody called me. Quick to respond but to do it never happens
Digicall
Digicall's reply04 Oct 2017, 08:46
Official

Good Morning,

Kindly be advised that the we have requested for a contact number in order to assist and received a response as follows

My number is ********** 611 if you can contact me.

Please provide a contact number / ID number or alternatively kindly contact us on ***

Regards,

Customer Service @ Summer Mobile

***

Best regards,