TB
Tanja B

1 reviews | Active since Jan 2018

28 Feb 2018, 17:05

********** upgrades/contracts and misrepresentations

I received a phone call from an "MTN" sales agent end of Nov 2017 who I only now found out was actually a third party agent to MTN , Summer Mobile who **********ly upgraded my contract to a 24 month minutes contract without my knowledge and now due to this I cannot upgrade to get a new phone (mine was ****** in July 2017, so I did not even need a minutes contract) which I explicitly explained to the agent and she said I would be able to.

There was no paper works, no emails, only a **** representative from MTN who upgraded my contract on my behalf without my consent or knowledge and **** to me about everything.

I would like this "contract" cancelled immediately!

Nobody should be doing any business with Summer Mobile as they are ********** and actually ruining MTN's reputation.

0
Replies (5)
Digicall
Digicall's reply01 Mar 2018, 08:30
Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Best regards,

TB
Tanja B's update01 Mar 2018, 09:41
Reviewer Update
Acc no: A **********
Digicall
Digicall's reply01 Mar 2018, 10:00
Official

Good Morning,

Thank you for responding.
Kindly be advised the account number received cannot be viewed, please provide a contact number in order to assist.

Once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Best regards,

TB
Tanja B's update01 Mar 2018, 10:43
Reviewer Update
Thank you this issue has been resolved. Appreciate the speedy feedback.
Digicall
Digicall's reply01 Mar 2018, 10:46
Official

Good Day

Thank you for your message informing us that your enquiry has been resolved.
Our motto is to render is service that keeps you smiling.

Regards,
Customer Service @ Summer Mobile
***

Best regards,