BO
Bernedette O

1 reviews | Active since Oct 2014

16 Feb 2016, 07:58

********** conduct & breach of contract

On 10/2/16 13h52 my husband received a call from iSmart, for a contract. He asked her to phone back at 17hoo,he first want to consult me as his spouse .At 17h28 the lady called ***), my hubby put his phone on speaker. She said the conversation is being recorded. My husband \signed up\" for a contract that would consists of a Samsung Tablet and a Samsung S5 phone, 1GB data a month and 100 free minutes to any network, for an amount of R399.00 for 24 months. On 15/02/16 a parcel was delivered. The contents was a Vodacom Power Tab 10. Ismart you are aware that YOU have breached the contract? This Tab has a current retail value of R1799, but THAT is not the issue here. I recommend that you listen to the recorded call and either collect your inferior product and cancel the contract that YOU have breached, hence I say without any cancellation fees OR replace this junk with the products that was agreed upon. Also take note that we WILL reverse any debit order from your side. We will NOT courier this product back to you on our expense. We insist that you send a courier of YOUR choice ,THEY MUST PACK the parcel,If you take ANY legal steps, think twice."

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Replies (1)
Digicall
Digicall's reply16 Feb 2016, 08:54
Official
Hello bernedettefourie,

I have tried calling Charles with no success. Could you please provide me with an alternative contact number for me to be able to reach out to him regarding the misrepresentation complaint.

As discussed, We will audit the sales recording and will provide feedback once this process has been completed.

I will attempt to reach out to Charles and will keep you up to date on the progress of your complaint.

Regards,
Meagan
iSmart Team