IS
INDIRA S
1 reviews | Active since Oct 2010
12 Mar 2018, 13:20
*****ulant Contract
Good day ,
I was contacted by a consultant from Summer Sun Trading to upgrade my contract , he offer me a package with 2GB data, 200 anytime minutes airtime and 100 sms.
I am currently ONLY receiving R200 airtime and pay WAY too much for the contract with only R200 airtime!
I have received the recorded call, and Summer sun agrees that I was mislead on the contract upgrade.....
John who is the consultant at Summer Sun has been escalating and escalating this to his manager senior and to date no feedback. He then told me I will have to pay more for the contract that I was suppose to be on ! the amount that the consultant told me and the amount John gave me is R150 more!!!!!
I must use my measly R200 airtime to call Summer Mobile every second day to resolve this.
This is outstanding since January 2018 , I want a full refund for the upgrade on my contract that was done in November 2017 ....a contract which I currently do not have !!! and I want my contract to be moved to what I asked for at he price that was quoted to me on the call. if this cannot be done I want the refund and cancellation of my contract.
Helpful (0)
Replies (19)0
Replies (19)IS
INDIRA S's updateReviewer Update
12 Mar 2018, 13:24The contract that i was suppose to be on was for 2 GB data , 200 minutes , 100 sms at R520 with a free J5 Pro.
Currently I am paying R650 for R200 airtime only! how does it make sense to upgrade to an S8 without any data on the contract ?
IS
INDIRA S's update12 Mar 2018, 13:24
Reviewer Update
The contract that i was suppose to be on was for 2 GB data , 200 minutes , 100 sms at R520 with a free J5 Pro.
Currently I am paying R650 for R200 airtime only! how does it make sense to upgrade to an S8 without any data on the contract ?
Digicall's replyOfficial
12 Mar 2018, 13:48Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply12 Mar 2018, 13:48
Official
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
12 Mar 2018, 13:59contact number 083 **********
IS
INDIRA S's update12 Mar 2018, 13:59
Reviewer Update
contact number 083 **********
Digicall's replyOfficial
12 Mar 2018, 14:09Good Day,
Thank you for responding.
Kindly be advised that the number cannot be viewed please provide the 10 digit number or your MTN account number once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply12 Mar 2018, 14:09
Official
Good Day,
Thank you for responding.
Kindly be advised that the number cannot be viewed please provide the 10 digit number or your MTN account number once received one of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
12 Mar 2018, 14:19Account Number A***
IS
INDIRA S's update12 Mar 2018, 14:19
Reviewer Update
Account Number A***
Digicall's replyOfficial
12 Mar 2018, 14:24Good Day,
Thank you for responding.
As soon as the next available agent is ready to attend to your call you will be contacted immediately.
Thank you for understanding.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply12 Mar 2018, 14:24
Official
Good Day,
Thank you for responding.
As soon as the next available agent is ready to attend to your call you will be contacted immediately.
Thank you for understanding.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
14 Mar 2018, 08:19WOW ! still no call/email/fax/sms/WhatsApp or letter received to resolve this matter ......... MTN cannot assist as the contract was signed up with SummerMobile. The debit orders are still going off for a contract I did not agree to.
IS
INDIRA S's update14 Mar 2018, 08:19
Reviewer Update
WOW ! still no call/email/fax/sms/WhatsApp or letter received to resolve this matter ......... MTN cannot assist as the contract was signed up with SummerMobile. The debit orders are still going off for a contract I did not agree to.
Digicall's replyOfficial
14 Mar 2018, 08:37Good Day
We would like to apologise for any inconvenience caused due to the process that is being followed regarding the investigation on your offered package. Our aim is to resolve your enquiry within our TAT period.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply14 Mar 2018, 08:37
Official
Good Day
We would like to apologise for any inconvenience caused due to the process that is being followed regarding the investigation on your offered package. Our aim is to resolve your enquiry within our TAT period.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
14 Mar 2018, 08:51General standards for marketing of goods or services
29. A producer, importer, distributor, retailer or service provider must not market any
goods or services—
(a) in a manner that is reasonably likely to imply a false or misleading
representation concerning those goods or services,
(b) in a manner that is misleading, ********** or deceptive in any way, including
in respect of—
(i) the nature, properties, advantages or uses of the goods or services;
(ii) the manner in or conditions on which those goods or services may be
supp****;
(iii) the price at which the goods may be supp****, or the existence of, or
relationship of the price to, any previous price or competitor’s price for
comparable or similar goods or services;
(iv) the sponsoring of any event; or
(v) any other material aspect of the goods or services
IS
INDIRA S's update14 Mar 2018, 08:51
Reviewer Update
General standards for marketing of goods or services
29. A producer, importer, distributor, retailer or service provider must not market any
goods or services—
(a) in a manner that is reasonably likely to imply a false or misleading
representation concerning those goods or services,
(b) in a manner that is misleading, ********** or deceptive in any way, including
in respect of—
(i) the nature, properties, advantages or uses of the goods or services;
(ii) the manner in or conditions on which those goods or services may be
supp****;
(iii) the price at which the goods may be supp****, or the existence of, or
relationship of the price to, any previous price or competitor’s price for
comparable or similar goods or services;
(iv) the sponsoring of any event; or
(v) any other material aspect of the goods or services
Digicall's replyOfficial
14 Mar 2018, 10:34Good Morning,
Thank you for responding.
We will be in touch with you before COB to provide you with an update.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply14 Mar 2018, 10:34
Official
Good Morning,
Thank you for responding.
We will be in touch with you before COB to provide you with an update.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
29 Mar 2018, 11:00Still No feedback on the migration of my contract !!!!!!!!!!!! still paying for a contract I did not agree to .....
IS
INDIRA S's update29 Mar 2018, 11:00
Reviewer Update
Still No feedback on the migration of my contract !!!!!!!!!!!! still paying for a contract I did not agree to .....
Digicall's replyOfficial
29 Mar 2018, 11:21Good Day,
Thank you for alerting us to the problem you still have with your package.
As soon as the next available agent is ready to attend to your call you will be contacted immediately.
Thank you for understanding.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply29 Mar 2018, 11:21
Official
Good Day,
Thank you for alerting us to the problem you still have with your package.
As soon as the next available agent is ready to attend to your call you will be contacted immediately.
Thank you for understanding.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
09 Apr 2018, 13:22I have contacted MTN and they advised that hey did not receive the form for migrating my contract from SummerMobile...........and again still paying for a contract I did not agree to .....!!!!!! what an utter joke of a company
IS
INDIRA S's update09 Apr 2018, 13:22
Reviewer Update
I have contacted MTN and they advised that hey did not receive the form for migrating my contract from SummerMobile...........and again still paying for a contract I did not agree to .....!!!!!! what an utter joke of a company
Digicall's replyOfficial
09 Apr 2018, 14:19Good Day,
Thank you for alerting us to the problem you still have with your package.
As soon as the next available agent is ready to attend to your call you will be contacted immediately.
Thank you for understanding.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply09 Apr 2018, 14:19
Official
Good Day,
Thank you for alerting us to the problem you still have with your package.
As soon as the next available agent is ready to attend to your call you will be contacted immediately.
Thank you for understanding.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
18 Apr 2018, 15:49And still no feedback on my migration form last I heard was about MTN wanting codes which John never sent ....John who is always on leave or was not in. I want answers from a manager not a call centre agent with empty promises to get this sorted for months now
IS
INDIRA S's update18 Apr 2018, 15:49
Reviewer Update
And still no feedback on my migration form last I heard was about MTN wanting codes which John never sent ....John who is always on leave or was not in. I want answers from a manager not a call centre agent with empty promises to get this sorted for months now
IS
INDIRA S's updateReviewer Update
18 Apr 2018, 15:50paying for services that I am not getting!!!!!!!!!!!!!!!!
IS
INDIRA S's update18 Apr 2018, 15:50
Reviewer Update
paying for services that I am not getting!!!!!!!!!!!!!!!!
Digicall's replyOfficial
18 Apr 2018, 15:54Good Day
We would like to apologise for any inconvenience caused due to the process that is being followed. Our aim is to resolve your enquiry. We will be in touch with you before COB to provide you with an update.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply18 Apr 2018, 15:54
Official
Good Day
We would like to apologise for any inconvenience caused due to the process that is being followed. Our aim is to resolve your enquiry. We will be in touch with you before COB to provide you with an update.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
IS
INDIRA S's updateReviewer Update
18 Apr 2018, 16:10Unfair, unreasonable or unjust contract terms
A Transaction or agreement, a term or condition of a transaction or agreement, or a notice to which a term or condition
is purportedly subject, is unfair, unreasonable or unjust if—the consumer re**** upon a false, misleading or deceptive representation, as contemplated in section 41 of the CPA
As per recorded calls it was agreed by your company that I was mislead ..............I have been very patient and even agreed to pay MORE for the contract !!!!!!!!!!!!!! and I am still not getting the package I pay for............so if this is not sorted I want my contract cancelled immediately . how are you going to refund me for service's that I paid for and NEVER received till today ????????????
IS
INDIRA S's update18 Apr 2018, 16:10
Reviewer Update
Unfair, unreasonable or unjust contract terms
A Transaction or agreement, a term or condition of a transaction or agreement, or a notice to which a term or condition
is purportedly subject, is unfair, unreasonable or unjust if—the consumer re**** upon a false, misleading or deceptive representation, as contemplated in section 41 of the CPA
As per recorded calls it was agreed by your company that I was mislead ..............I have been very patient and even agreed to pay MORE for the contract !!!!!!!!!!!!!! and I am still not getting the package I pay for............so if this is not sorted I want my contract cancelled immediately . how are you going to refund me for service's that I paid for and NEVER received till today ????????????
Digicall's replyOfficial
18 Apr 2018, 16:26Good Day,
Thank you for responding.
Kindly note that as per previous telephonic discussion we are aware of your current situation and we are working together with your service provider to have the matter resolved.
Our humble apologies for any inconvenience caused.
We will be in touch with you before COB to provide you with an update.
Regards,
Customer Service @ Summer Mobile
***
Best regards,
Digicall's reply18 Apr 2018, 16:26
Official
Good Day,
Thank you for responding.
Kindly note that as per previous telephonic discussion we are aware of your current situation and we are working together with your service provider to have the matter resolved.
Our humble apologies for any inconvenience caused.
We will be in touch with you before COB to provide you with an update.
Regards,
Customer Service @ Summer Mobile
***
Best regards,