*****, *********** and unprofessional

I reported a ********** account that was taken out using my personal details with Ismart in October 2018. After doing their own investigations they uncovered that indeed it was a ********** application thus as a result the account was closed. To my surprise January 2019 my account was debited again then I called them find out what's going on since this matter was resolved last year. The answer to that was "it's a mistake" my account is not supposed to be debited and I should wait 9 working days for them to reverse the amounts debited. I waited more than 9 days and eventually went to the bank to reverse the money. Now it's the end of February 2019 my account was debited for 2 transactions at the same time!!! It is shocking how this company and its employees operate, they acknowledged that I don't have a contact with them, they still owe me money and they've got a nerve to help themselves with my money.