Fogi Plumbing Solutions - Pathetic service

If your insurer uses this company then advise your insurer to use someone else

Utterly pathetic and arrogant. Use poor plumbers to do job and forces customer to engage with plumber or insurer while adding no value in the middle apart from complicating things further

You will get 3 sms's - first saying they will appoint plumber, then message with plumber details then to call plumber yourself if plumber has not contacted you.

Gives work to plumbers who cannot fulfil SLA and provide same day service even for emergencies. Incorrect plumbers sent out for incorrect job. and when you escalate the cycle just continues while problem goes on for days. Enough complaints on Hellopeter verifies this and my problem will be on Day 5 on Monday

Absa, Momentum, Alexander Forbes Insurers use them and have enough complaints for it but still proceed

I checked hellopeter about Fogi and this seems common place as per below and much more with no care for customer whatsoever. https://www.hellopeter.com/fogi-plumbing-solutions/reviews/fogi-plumbing-solution-*** https://www.hellopeter.com/fogi-plumbing-solutions https://www.hellopeter.com/absa/reviews/geyser-***

Will change to big name insurer who chooses not use them. don't have public website and contactable number to avoid accountability