1 reviews | Active since Jun 2016
False Marketing
<p>I was phoned by the sales agent Anthea from Ismart. I really was cautios about taking out a contract, but she eventaully convinced me stating that there is one gig data included for the first year. She also told me that I have 7 days to cancel. I wanted to cancel now, because the customer care confirmed that the one gig data was in fact a lie to get me to take out this contract. Now I have to pay a cancelation fee of R 385.00. So much for 7 days to cancel, and the one gig data. </p>
I spoke to Heidie yesterday, who promised that she would be in contact today after the data was explained to me and I could then make a decision regarding cancelation or not. I have not recieved contact and I have been trying to reach her the whole day. I have spoken to Helen and Megan today, both who swore that the messages left will reach her. I was gaining trust in this company again, but after chasing after the customer service provider, I am not so sure anymore.
I spoke to Heidie yesterday, who promised that she would be in contact today after the data was explained to me and I could then make a decision regarding cancelation or not. I have not recieved contact and I have been trying to reach her the whole day. I have spoken to Helen and Megan today, both who swore that the messages left will reach her. I was gaining trust in this company again, but after chasing after the customer service provider, I am not so sure anymore.
Hi Esmeralda,
I've attempted to reach out to you a few times, as agreed yesterday, but your phone is off. I've left a voice message and sent an email in this regard.
I will attempt to make contact with you on Monday again.
Kind regards,
Heidi.
Best regards,
Hi Esmeralda,
I've attempted to reach out to you a few times, as agreed yesterday, but your phone is off. I've left a voice message and sent an email in this regard.
I will attempt to make contact with you on Monday again.
Kind regards,
Heidi.
Best regards,
Thank you Heidi from Ismart, for helping resolve my issue. Its great to see that there is other good customer care people out there. Its becoming a lost art.
Thank you Heidi from Ismart, for helping resolve my issue. Its great to see that there is other good customer care people out there. Its becoming a lost art.