sM
sylvia M

1 reviews | Active since Dec 2016

29 Dec 2016, 09:52

**** company selling phones

<p>i bought a phone brand new on the 24/10/2016. A week later the phone started giving me problems. It was not charging. i called i smart and told them what happened and expected to get a new phone as it was still within the 14day money back gaurentee. They collected the phone and repaired it. i was not happy but i accepted the phone. Then a few days later the phone gave me problems again. i called them to fetch and they said they will come collect and since then no one has come to fetch the phone. i called i spoke to Winnie and Busi and other people and they said that Mariaana will get back to me who is the manager.</p> <p>Till now i have no feedback and i feel like i have been ******. They dont care as if they doing me a favour. i have paid money they took my money but i have no cellphone.....</p>

0
Replies (1)
Digicall
Digicall's reply29 Dec 2016, 14:07
Official

Good day Sylvia Msiza

As discussed via telecom your new device will be dispatched today and if all goes smooth delivered tomorrow to your work address. We will be collecting the old device from your offices either tomorrow or Tuesday the 3rd January.

We apologise for all inconvenience caused and trust that the matter will be resolved to your satisfaction.

Kind Regards

Marriana Bosch