DSTV

Recently a payment was made in error to DSTV, this payment was immediately reversed yet DSTV assumed we had once again subscribed for their service. It should be noted that we have used DSTV once for a month in 2016 when the World Cup was on. Now we are getting messages from SHR Attorneys as we have been handed over for debt collection. Following a visit to the DSTV offices last week, I was advised that the transaction had been reversed in the system as we are not subscribed to DSTV. On Sunday, another message thanking us for the payment and to make a further payment of R187.18. Today, a final reminder from SHR Attorneys advising they will issue summons/garnishee. Can this be sorted out please as someone is obviously not following through. It is frustrating continually receiving messages and reminders for something that we are not responsible for.