Disgusting Service

I received a call from Cebisa Mbah on 13 February 2019 to renew my MTN Contract which was expiring in March 2019. She told me that "All Calls are Recorded" for any future queries. I agreed to renew the contract telephonically . I requested renewal with a Samsung Galaxy S9+ . At no stage did she mention that the device comes in various colours. On 23rd February I called summer Mobile to query the whereabouts of my contract and device. I was told that a purple device was sent to the courier company for delivery. I immediately requested cancellation of the contract as wanted a black device as per their booklet. Luciano from Summer Mobile confirmed that it could be done once they have communicated with the courier company and Mtn. I have called Summer Mobile at least 8 times since the 25th, and, sent an email on 11 March and 13 March 2019 detailing my communication. Summer Mobile has not responded to the emails or returned my calls as promised. I found that the two staff members that I dealt with (Luciano and Kate) to be totally inefficient. I will never renew a contract or buy anything over the telephone again, as it it virtually impossible to sort out a query. It is companies like Summer Mobile that give call centres a bad name, and, they are partially responsible for the "Poor Economy and Unemployment" in South Africa.