Disgusting Service

15/11/2017 I was contacted by their customer care division suggesting I was due for a upgrade. After agreeing to it and repeatedly confirming with the caller that my contract must please stay the same as prior and the lady assuring me 100% that it will be exactly the same we finalised the upgrade.

She promised me that my phone will be delivered in the next week or two max as I was about to go on leave just after. I started to get worried when this did not happen. I googled their number as I did not have it handy at the time. Loads of Hellopeter reviews popped up due to my search.....where I learned that they have a reputation to not deliver on time, or not at all - as well as changing the contracts from 2 years to 3 years.

I immediately contacted them to make sure that the above concerns did not apply to me. Well - they did!!!! 1. They changed by contract to a 3 year contract where I specifically asked to keep my contract exactly the same as the previous 2 year contract. 2. The Phone was not anywhere close to be delivered as it was still in storage.

I requested to cancel the upgrade as they were dishonest by changing my terms and due to the phone not being delivered on time as promised.

The Gentleman which I dealt with said that this will be no problem and he will sort this out.

I followed up three weeks later - NOTHING WAS DONE!!!! UPGRADE WAS STILL ACTIVATED AND NO PHONE AND NO CANCELLATION WAS DONE.

Every time its just more excuses!!!!!

I phoned during the holidays where I was cut off continuously.....I returned from holiday today and contacted them AGAIN.

STILL NOTHING HAS BEEN DONE TO CORRECT THIS ISSUE. JUST MORE EXCUSES!!! My contract payment value changed which is a sign that everything was finalised by Summer Mobile where I specifically asked for the upgrade to be cancelled.

I am totally and utterly disgusted with their service and the way they have handled this issue.

This is a warning to everybody - DO NOT USE SUMMER MOBILE. Deal directly with a store as u will be disappointed 100%.

Thank you, A very unhappy customer.