Disgusting service

<p>I got a call from one of the sales agents offering me a phone on contract. I agreed to the contract telephonically, today the phone was delivered and it was definitely not what I expected considering the amount they are charging. I phoned the Call Centre, explained that what was sent to me is not what I expected and asked them to come collect the device and cancel the deal not yet enforced because of the 7 day Cool-off period. A rude lady by the name of Nyameka tells me I wil have to pay a cancellation fee of R 1003.48. ISmart please cancel this deal and collect your device before I take this further, I know my rights as a consumer. I do not owe a penny and I'm certainly not paying this so-called termination fee.</p>