disgusting

<p>During 2014 I purchased 3 cellphone contracts from i-smart. During this time all 3 cellphones stopped working at different times. The cellphones were not charging. I reported the fault to i-smart, and was informed that they would send for collection and repair the cellphones. To date, no one has arrived to collect these cellphones.</p> <p> </p> <p>In 2015 a consultant phoned me regarding the account and she e-mailed me a statement. On that e-mail, I rep**** explaining that I am still waiting for these cellphones to be collected. Since then I have had no correspondence from i-smart.</p> <p> </p> <p>In 2016 an attorney from Durban contacted me and I again explained to them what the situation was. I never heard from those attorneys again.</p> <p> </p> <p>I took the cellphones in to a cellphone repair shop in Warner Beach, and explained to him that the cellphones were not charging. I left the cellphones and the chargers with the shop manager. The cost was R250.00 per cellphone; (R250.00 x 3 = R750.00). After 2 weeks, the shop manager contacted me and informed me that the cellphones were irreparable. There was no fault with the chargers and the connection for the charger was all intact, but they could not find why the cellphones were not charging. He said the cellphones were brand new and that I must contact the service provider I got the cellphones from and tell them to repair or replace the cellphones.</p> <p> </p> <p>I have since discarded these cellphones as they are of no use to me, and I do not see why I must keep cellphones that I cannot use, and i-smart failed to make the necessary arrangements to collect these phones. It is not the customers responsibility to return faulty cellphones.</p> <p> </p> <p>I think it is a cheek that i-smart has now handed me over to HDN Attorneys which I had to do an affidavit.</p> <p> </p> <p>I AM NOT PAYING FOR CELLPHONES THAT ARE NOT WORKING. GET THAT INTO YOUR HEADS!!!!</p> <p> </p>