Disgusted with the service from Digicall Assessing Solutions

The electrical part of my gas stove stopped working and I have put a claim with my insurance who appointed Digicall Assessing Solutions. The assessor who came through came through and immediately on his arrival he said the electricity wasn’t working and that was great. He suggested that he won’t be able to test and further said he doubt the insurance will pay. I must go buy a certain fuse and put it in and the stove will work. My question is if he didn’t test the stove how does he know what the problem was? He never opened the stove besides taking a picture and insisting that I can go buy whatever that it was and fix it. He further said that he will put in a claim but he knows that they won’t pay. Telling me that insurance only covers build-in items and not moveable items. I am definitely not happy with how Mr Mario from Digicall Assessing Solution dealt with my claim. However I am waiting on the insurance to get the outcomes from his report. A report that he didn’t even take an initiative to check even though there was no electricity or reschedule to the time when there’s electricity.