Disgraceful Service

<p> </p> <p>I received a call from Ismart in May to receive a contract, after accepting the contract, the phone CUBOT RAINBOW 2 was delivered the third week in May. The second week in June i emailed Ismart regarding issues of the phone, no one responsed to my email or even called me, please see email dated 08/06/2017 i sent ......</p> <p> </p> <p>Good Day,</p> <p> </p> <p>Id no – ********** 234083</p> <p> </p> <p>I have recently received a contract and my phone is a Cubot Rainbow 2 , however it is not even two months old and already I am having numerous problems with it.</p> <p>You guys debit my account on the 25th of every month, but really I cannot pay for something that is hardly working.</p> <p>The phone is driving me insane, it keeps freezing for no reason, it gets super hot for no reason what so ever, the battery doesn’t last for more then an hour, it keeps going off</p> <p>Please can someone really assist me, I cannot be paying R335 for something like this.</p> <p> </p> <p>There was still no response to the email, eventually i called in and spoke to Maegan from Ismart...she told me i must do a hard reset and if the problem still occur she will it for collection.</p> <p>this is the email i received dated 260/06/2017 from Ismart....</p> <p> </p> <p>As discussed telephonically, please find attached steps to process a hard reset, monitor the handset for 2 days and if the problem persist we can book the handset in for repairs.</p> <p> </p> <p>Thank you.</p> <p> </p> <p>Kind Regards,</p> <p>Meagan Lakay<br /> CUSTOMER SERVICE </p> <p>Thereafter nothing happened, i did as i was told, the fone is in fact gone worst then what it was, i even threw the fone as it is totally *******, how do i pay R335 for something that is not working and to top everything up the service i am receiving is disgraceful.</p> <p>i sent another email dated 26/06/2017.. for a statement..........NO RESPONSE TILL TO DATE.</p> <p>I sent another email dated 10/07/2017... for my contract.....NO RESPONSE TILL TO DATE.</p> <p>I called on the 4th July, i spoke to Ryan, he was of no assistance what so ever... he kept putting me on hold as if he doesnt know what his doing... i was online for 11 minutes and 49 seconds and still with no help, i explained to him the reasoning of the call, i told him i threw the fone as i am frustrated with the fone i received, its not freaken working, he told me to call this number ********** and they will assist me, i told him i am not concerned about the screen, i am concerned about the fone not working, i asked him a question...if i take this fone to the supplier am i going to be billed just for the screen or for everything, he told me he will get back to me, till to date no correspondence or call received... i called in again and spoke to Claire, she told me Ryan will get back to me, till to date nothing...</p> <p>Please cancel my contract with you guys... THE SERVICE RECEIVED IS PATHETIC TOGETHER WITH THE PHONES....</p> <p>I will be going to the bank thsi weekend and stopping you guys debit order from my account, as i will not pay for something i cannot use.</p> <p> </p> <p> </p> <p> </p>