DISASTER RATING-SUMMER MOBILE

on 10th June I got a telephone call purporting to be MTN and I agreed to upgrade my cell phone; I specifically requested a BLACK unit to be delivered. On 18th June I got delivered with a WHITE cell, I did not accept delivery and sent it back with the couriers. By the way, the Couriers got my full marks for efficiency. 2 weeks later I phoned MTN to see what was happening about a replacement with spectacular unsuccess. It is now 26.08.2019 and I STILL don't have the upgraded mode BUT MTN is only too happy to charge me for it, since July. I only found out on Friday last that ONLY Summer Mobile can cancel the upgrade before I can upgrade again. MTN has been getting my complaints, but I do believe the real culprit is SUMMER MOBILE-Their Complaints department have been in contact with me since +-21st July with no resolution whatsoever. I bet they got their commission though-what happened to Service Delivery? Talking is easy, delivering- not so easy it seems.