Disappointing Service and Lack of Accountability from Digicall

I am utterly disappointed with the service I have received from Digicall in relation to my building claim with Momentum. I submitted a claim in October, which was approved only partially due to missing information from Digicall, specifically the exclusion of ceiling costings. Since then, my attempts to rectify this issue have been met with sheer incompetence and lack of accountability.

Despite numerous attempts to communicate with Digicall, I have been consistently met with unfulfilled promises and misleading information. On multiple occasions, I was assured that the contractor Y&R had sent the necessary costings, only to discover that this wasn't the case when I followed up. The lack of coordination and miscommunication within Digicall has been astounding and highly frustrating.

Moreover, the individual assigned to handle my claim, Nishan, has been consistently unavailable. Every time I attempt to reach out, I am met with excuses or promises of callbacks that never materialize. This lack of responsiveness and accountability is simply unacceptable, especially considering the urgency and importance of resolving this matter promptly.

I have made numerous calls and each time I'm left feeling more disillusioned and ignored by Digicall's handling of my claim. The inability to provide a resolution or even basic updates reflects poorly on their professionalism and commitment to customer service.

I implore Digicall to take immediate action to rectify this situation. It's crucial for them to address the missing information promptly and ensure effective communication channels are established. Additionally, I urge them to reconsider their approach to customer service, emphasizing accountability, timely responses, and accurate information provision.

Overall, my experience with Digicall has been nothing short of disappointing. As a customer, I expected a level of service that reflects professionalism and accountability, which unfortunately has been sorely lacking throughout this ordeal.