Disappointed client

This for My brand group which i believe is under digicall, im really not happy with the service I have been getting with my car replacement, pineapple insurance handed the matter to them to find me a replacement vehicle 2 weeks ago and I still haven't received it yet and on top of that I constantly have to be the one that reaches out to them to get any sort of feedback of the progress. Im very much disappointed with the service I'm getting.