Digicall needs to assess themselves

This digicall assessing solutions are beyond deplorable. My first claim in december led me to deal with them where a borehole pump and controller was approved after claim was submitted. The company sent to do the repair tried to get away with swapping the old controller onto the new pump and went home with the newly supp**** controller. When I enquired why this was done I was told there's a misunderstanding. Digicall have no sense of professionalism. I logged a claim the 25th Jan and someone came to assess but until now there was no further communication from digicall. The number supp**** on their sent sms does not even ring. After sending a email to a Sashalee i received no response either. This is one dismal company I want to avoid when seeking a new insurer.