DIGICALL FALSE REPORTING

after loadshedding and few days of storm in durban, my gate motor would not work. i made a claim via ABSA HOC who gave the assessing to DIGICALL. the assessor, from what i observed did not know how to use the testing meter and was assisted by his helper in that regard. he did not do a thorough inspection because of his in-efficiencies in checking electronic equipment and made a report of infestations being the cause of damage to the board , a report which ABSA used to decline my claim. I have since cancelled my insurance with ABSA HOC because of that. however when i got another company to check my gate motor, he found that the board was in perfect condition with no evidence of insect/ants interference BUT just the battery needed replacement.. the motor is working fine now.