Digicall failure to communicate!!!!!!

Item: Digicall
Rating: 1
Author: James B

Appointed by Dial Direct to repair a lightning damaged gate motor and have failed to install it correctly which has now caused more damages. Installing contractor was Ewing Contractors KZN branch.

Digicall do not answer their 0860 number. The phone rings, they place you on hold and leave you on hold permanently. I have attempted to contact them 3 times...and was left on hold unattended for 10 minutes. I gave up.

Dial Direct should reconsider their options.

Helpful (0)

Replies (2)

Digicall's replyOfficial

27 Mar 2020, 06:56

Good day,

Thank you for bringing your concern to our attention.

Please allow us the opportunity to investigate the matter.

Our Team Leader in our customer experience team will be in contact with you soon.

Thank you and regards,
Digicall Customer Experience Team

Digicall's reply27 Mar 2020, 06:56

Official

James B's updateReviewer Update

27 Mar 2020, 09:07

Thank you for contacting me re this issue. I look forward to you sorting the matter out once the mandatory shut down is over.
I have also been in contact with Zane (nice guy) from the installer company and he assures me he will get the repair done as soon as possible.

James B's update27 Mar 2020, 09:07

Reviewer Update