Digicall Claims Dept - Bad Service

This is with regards to poor customer service from Digicall Claims Department. I lodged a claim with ABSA HOC for fire damage to my parents home which happened on 15 December 2021. The consultant assigned to the case is a lady by the name of Marietjie Lloyd. The assessors (Digicall) were sent out to assess the damage and they have appointed a contractor but this is now 2 months later and the contractor can not start with the repairs as they are still waiting for official documents from ABSA giving them the go ahead.

I have emailed Marietjie on numerous occasions regarding the status of the claim and she does not respond at all. I have tried calling her but to no avail. I am having the same problem with the assessors. The Head of Digicalls Fire Claims Department, Mr Pieter Viljoen, requested documents like the house plan, electrical certificate etc, which i emailed and then heard nothing from him for a week. I then phoned him and managed to get through to him and it turns out that Digicalls Customer Help Center gave me the incorrect email address. After receiving the new email from Mr Viljoen, i sent him the email again and have still not received any response from him. I see when i research other complaints on hello peter, these two names come up with complaints against them, so im not the first to experience bad customer service from them.

The customer service from Digicall is appalling and extremely unprofessional. Two months of waiting and the house is standing empty with a threat of being vandalized. Regards Lesley Du Plessis