Digicall assessment joke!!!!

I've been a client of fnb for numerous years now and have taken out a home insurance policy with. They nagged for months on end with constant phone calls. My place was broken into 3 weeks ago. I supp**** the with all the necessary information and case number. We proceeded to go through the list of ****** items. The same afternoon I was contacted by the assessment company to arrange a video call to go through the assessment for that same week Friday to no avail and no reschedule time nor contact. When trying to call digicall the assessment company there was no answer. I made 3 calls. I tried again after the weekend and no answer. 2 days later they contacted me to reschedule for the Friday afternoon. In this time I tried contacting fnb insure twice and was hung up on twice. I send emails to Mpho Barret the person in charge of my file and had no response. When digicall got back to me we arrange to schedule for the Friday afternoon at 12:30. The called and said they had a system error and couldn't do a video call for the assessment but I should send them pictures of the items that once belonged to me. The weekend went by and I sent both digicall and FNB a mail asking what's going on and no one could or did answer back. They then said the assessment is completed yesterday and that it was in fnbs hands. So I proceeded to email fnb to find out whats happening and once again Mpho Barrett had no clue that they had it replying to both of us what's happening. She then called me telling me that they need proof of the items etc that was sent through to them and trying to judge from a picture what the size of the TV was! I then spoke to the manager who just and non helpful as Mpho Barrett with the situation telling me ill have an answer at the end of the day. It 16:00 end of day. I've still not received and response from 2 emails that I sent in the afternoon. I've never claimed a thing in my life and things were ****** from me that I worked extremely hard for and save up for. For a company that you pay plenty to on a monthly basis to make sure it's covered should be of service when need be. This has been a huge inconvenience on my work life making time away from work for police officers, forensic teams, assessments which I had to make time for twice. I never wanted my things to be ******. And for a service I pay for I shouldn't have to be treated like a ******** neither. I think it's pathetic that they try find every reason not to pay you out but will called you the minute you miss a payment. I would not suggest anyone takes fnb serious as an insurer. They just trying to rob you!!! You've lost a client after this, banking and insurance. Digicall goes out of their way to be ***********!!!