DIGICALL AND STANDARD BANK INSURANCE

Digicall is outsourced by Standard Bank Insurance to handle claims pertaining to building damages plumbing after hours. Standard bank assured me a day prior that that a company TJs Maintenance will assist to remove a portion of the roof so that the plumbing company Starplex could replace the leaking geyser. Starplex plumbing arrived on time but Tjs maintenance never arrived. I called Digicall Nomusa a very unhelpful person they were unable to trace the claim apparently thier system are not alligned. Starplex whilst awaiting for TJs maintenance already drained the geyser and cut the pipes. However AFTER two hours did not arrive and Digicall was unable to assist.i called Tjs maintenance found on Google and they knew nothing about the claim which left me in a dilemma because this would leave us with no water. I was compelled to hire another building contractor to remove the roof at after hours and urgency fees costs which I had to pay in advance. I called Digicall and spoke with Mogotso who was helpful after much deliberation could trace my claim but still await a call from the supervisor. Digicall and Standard Bank Insurance are the WORST service you could EVER expect.