1 reviews | Active since Jun 2016

16 Jun 2016, 13:48

Deducting money but dont have the tablet

<p>I have a contract with Ismart since 30 Mar 2015. There was problem with the tablet. It was colected 30April 2015 and was returned not fixed properly and then it collected again on the 13 July 2015.</p> <p> </p> <p>Every since that I tried to call to find out what happened to the tablet and promised that someone will come back to me still waiting.</p> <p> </p> <p>I am still paying R409 every month for nothing.</p> <p> </p> <p>I dont need the tablet anymore and not willing to pay for something I dont need.</p> <p>Never had I ever experience such poor customer service and I work in the retail industry. </p> <p>What can I do?</p> <p> </p> <p>My email address is ********** <p> </p> <p>Please email me on queenspoky</p>

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Replies (1)
Digicall
Digicall's reply16 Jun 2016, 15:04
Official

Hi Siphokazi,

As discussed via telecom, i will investigate your query regarding your device that has not been returned to you.

I have enquired with the relevant department and will be in contact with you tomorrow 17th June 2016.

Kind regards

Marriana Bosch

Customer Service Manager