Debited for a non functional contract sim for 6 months
Good Day I-smart
Please be advised that I just spoke to Ayanda from accounts department informing her that I will be stopping my debit order with I-smart as I have been paying for the past 6 months for a contract that does not work. Up until now I stand about 6 months without a functional Sim card , I last spoke to a service consultant on the 18th of August who insured me that they will be dispatching a sim card and till date I am being debited on my account without services being rendered.
I will be putting a stop to the debit order, up until such time that I am given my sim card with all the backlog data and airtime that came with the contract initially which I feel as a consumer is absolutely fair.As at present I am paying for nothing on a monthly basis NOTE I will be taking this online in all consumer channels including Hellopeter and the likes.
Hi Mpendulo,
Thank you for your time.
I have personally followed up with our logistics/warehouse department regarding the sim delivery. You will receive a call shortly from one of the agents from the Logistics department, and they will advise a way forward as per their feedback.
Kind Regards,
Sabi
Customer Service Representative
Hi Mpendulo,
Thank you for your time.
I have personally followed up with our logistics/warehouse department regarding the sim delivery. You will receive a call shortly from one of the agents from the Logistics department, and they will advise a way forward as per their feedback.
Kind Regards,
Sabi
Customer Service Representative
Hi Mpendulo,
Thank you again for your time.
Kindly advise as discussed on the 21st Sep 2017 once you get time to purchase the new prepaid Cell C sim, in order for us to add the contact detail/number on our system for your manual allocations outstanding.
Kind Regards,
Sabi
Customer Service Representative
Hi Mpendulo,
Thank you again for your time.
Kindly advise as discussed on the 21st Sep 2017 once you get time to purchase the new prepaid Cell C sim, in order for us to add the contact detail/number on our system for your manual allocations outstanding.
Kind Regards,
Sabi
Customer Service Representative