1 reviews | Active since May 2011
I have had a contract with i-smart mobile for to years of which my contract ended end of July. I then discovered that i did not receive my data for two months which i paid for and is still waiting for it, I have been calling them since the 1st of August and have been promised that i would get a call when they load my 1gig data, They apparently made contact with Vodacom who is suppose to send my data. My point is my debit order went of religiously and on time yet im the one waiting on my data.This is unacceptable as i spoke to the Supervisor who said she will contact me as well as Vodacom in finding out what the delay was and that i was on the list to receive my 1 gig data. Today is the 22 August and im still waiting for that call as well as my data. I will never take out a contract with I-smart again if this is the service or rather the after service that i receive. Its as if they are saying my contract is done so they don`t need to bother about my query yet i paid for my contract every single month without fail. I would like feedback asap. Im done with excuses!
Hi Priscilla ,
Thank you again for your time.
I will confirm with the Supervisor again regarding your allocations of 1Gig as per our conversation, and I will provide feedback to you before the end of business day.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Hi Priscilla ,
Thank you again for your time.
I will confirm with the Supervisor again regarding your allocations of 1Gig as per our conversation, and I will provide feedback to you before the end of business day.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Hi Priscilla,
Thank you for your time.
Your manual allocations of 1Gig have been successfully loaded on the 8th of Aug as per our conversation.
Please do advise once you have checked your balance on your sim, in order to confirm if the allocations also reflect on your side.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Hi Priscilla,
Thank you for your time.
Your manual allocations of 1Gig have been successfully loaded on the 8th of Aug as per our conversation.
Please do advise once you have checked your balance on your sim, in order to confirm if the allocations also reflect on your side.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.