data and airtme not loading, but money deducted

<p>over R200 in data/airtime deducted from my account and loaded manually, and yet NOTHING reflects on my phone! phone Ismart and a lady by the name of Mary tells me that since teh "upgrade" cell c does not allow for online banking data/airtime transfers?? Upgrade, but we are going backwards? i explained that i tried to load manually as well and still nothing with data, i manage to laod airtime, but within minutes there was nothing on my phone again, with NO APPS open except whatsapp, and a total of less than ten messages came through, and no updates. I ask what has happened to all of the data/airtime that went off my account, and i am told i have to cancel it with my bank! how am i supposed to prove to my bank that i never recievd the data/airtime but they have taken the money off my account?? Mary says there should be a code, i explained i was on my online banking, there is no code, but you can clearly see where the money was deducted. Mary told me that all clients were sms'd to say we could no longer load data/airtime online, i said i never received it, she said well maybe my number wasnt on the list!! i explained that even the data/airtime i get from them every month was not on my phone. i know it is not Marys fault, but one gets very frustrated when you are paying for a service and receiving nothing in return, frustrated is an understatement!</p>