Contract upgrade but no Cellphone

<p>On the 15th June 2017, I did an upgrade with Summnermobile and I was told that I would be receiving my new handset with 14 days, but till today I am yet to receive a phone. With the upgrade done and I am paying MTN for a cellphone that I do not have. The problem with Summermobile is that they do not take responsibility or any accountability. The courier company (RTT) that they are using is a total mess, because they can't even take down an address, they send their drivers to incorrect addresses and incorrect contact details of clients. My concern here is with Summermobile, I feel that they shoud make sure that as thier client I do get the service that was offered to me by them. It was my 1st time doing an upgrade with them and it's defenitely my last time becase the service is diabolic. It's worse because when you contact thier customer service there is no emphathy whatsoever.... they actually treat you like it's your fault that your cellphone is has not reached. I have called them on 3 occassion and I keep getting the same response of the' blame game,' it's the courier company's fault but teh big question is ..WILL I EVER GET MY PHONE????????????</p> <p>I would like to know how am I going to be compensated for two months of paying MTN for a cellphone that I do not have.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>not have</p>