Contract upgrade
<p>Upgraded telephonically with Summer mobile for my MTN contract at the beginning of November as I was led to believe this was hassle free. Received the wrong phone 3 weeks later which had already been delivered to another customer and opened by them. Sent the phone back the next day. For the past 3 months they have been refusing to cancel the upgrade- first not even being able to find me on their system, next saying the phone was not returned, then saying I returned the incorrect phone and not saying they cant even check any of the information they gave me before! Shocking service delivery and constant lies and excuses given</p>
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Unfortunately, our system does not allow us to retrieve your details via name and surname. Kindly provide us with your ID and/or MTN account number in order for us to assist.
Our standard turnaround time is as fast as 48 hours, and you can be sure that we regard this matter as urgent.
Please accept my sincere apologies.
Customer Service
Summer Mobile (Pty) Ltd
Tel: ***
Best regards,
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Unfortunately, our system does not allow us to retrieve your details via name and surname. Kindly provide us with your ID and/or MTN account number in order for us to assist.
Our standard turnaround time is as fast as 48 hours, and you can be sure that we regard this matter as urgent.
Please accept my sincere apologies.
Customer Service
Summer Mobile (Pty) Ltd
Tel: ***
Best regards,
********** 362
I would like to cancel the upgrade.
********** 362
I would like to cancel the upgrade.
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