Contract Renewed without my authorization/knowledge & *****

On 29 March 2017 my cell phone contract with MTN administered by Summermobile was renewed without my authorization/knowledge and the IPhone 7 256G was delivered to somebody at 1 Boulders Shopping Centre Midrand. I called summermobile and requested the voice recording of the renewal of my contract, the lady promised me to submit it to me, till today I have never heard the voice recording (29 March 2017) of the renewal of that contract.

I noticed this when my bank statements show R1192.99 debited from my account. I went to MTN in Pinecrest Shopping centre Pinetown, submitted my ID and SAPS affidavit and requested that the matter be solved and refunded my R1192.99 x 10 months. I block the debit orders from my bank account.

I was given a reference number for my case. Then I started receiving emails from Saya Recoveries and VVM debt collectors to make a payment for my account. I refused and requested that they speak to their client MTN to solve the case and return my money. As soon as I submit the affidavit, ID and signature specimens to the collectors, it all goes quiet.

Till this day nobody has explained to me how far are they with the investigation, when will I get my money back but I keep receiving messages from the VVM collectors asking me to make payment to MTN.

Summermobile committed ***** and debited my bank account thinking I will just let it pass. This is my hard earned money and I want it back.