Consultants not on the same page

I phoned in a couple of weeks ago enquiring if i can take out a second contract with ismart, i was then told by that consultant that if after 3 months and if my contract is up to date i will qualify for a second contract and that when i'm ready i can just call in and the people at the call centre will assist me. Last week i called in to apply for my second contract whereby i was told by a non helpfull consultant that she cannot assist me and i have to apply online, even after telling her what i was told that i can call in she told me that it is not true and she cant help so i must apply online. My contract is up to date and i just feel that Ismart has to make sure all their consultants are on the same page and not everytime you call in each one has a different story...