Complete lack of service

<p>approximately 3weeks ago i was contacted by the company to renew my mtn contract. i was advised that the phone would be delivered on 19 december and i was under the mistaken idea that this would be in 2016, the phone has still not been delivered and they are uncontactable. client service do not answer you cannot leave a wmessage (mailbox full) and despite 3 messages left with their reception i have still not been contacted. all i am asking is that they cancel the renewal and i will go direct toMTN.hopefully this will result in any response</p>