Complaint#658868-NEVER do a telephonic upgrade of a cell phone-if anything goes wrong you could wait a long time for the new cell.

It took Summer Mobile 5 weeks to cancel the botched upgrade of my cell phone. They only did the cancellation after I complained via Hellopeter directly about them (I blamed MTN SA for the mistake), then... they phone me once more to do the upgrade...? really? you think I'm that gullible? They did this quickly before the cancellation was recorded at MTN, what a lack of ethics. I did advise Summer Mobile that under NO circumstances were they to redo the upgrade and I basically told them off for their behaviour, the lady who phoned me seemed to be unaware of the 5 weeks debacle I'd being going through. I then quickly phoned MTN and advised Salome at their Morningside shop of what had happened and told her to keep tracking the cancellation. The next day Salome phoned me and advised that the cancellation had been registered at MTN and within 3 hours she phone me that the upgrade was ready for collection. Never lie to your customers and most important of all, DO NOT INSULT your customers intelligence by behaving so *********ly. DELIVER the service you purport to offer and don't wait 5 weeks to do something that should have taken you, at most, half an hour.