Cellphone Contract Phone Blacklisted
<p>I took out a cellphone contract with Ismart. The phone worked for three months then suddenly only emergency calls only. I arranged with them for pick up, but never did anyone show. So I took the phone to different cell phone shops, it turned out the phone is blacklisted? Every month I pay my payment for a blacklisted phone. Their service is bad. They dont give any feedback unless you phone them 50 x a day.</p> <p> </p>
Hi Louise,
I've tried reaching you today without any success.
Please advise a suitable time you will be available, and I will attempt to reach you again later.
Regards,
Sabi
Customer Service Representative
Hi Louise,
I've tried reaching you today without any success.
Please advise a suitable time you will be available, and I will attempt to reach you again later.
Regards,
Sabi
Customer Service Representative
Hi Louise,
Thank you for your time.
Your handset has been successfully booked with our repair department.
Our couriers will stay in contact with you before coming to collect your handset when you are available at work.
Regards,
Sabi
Customer Service Representative
Hi Louise,
Thank you for your time.
Your handset has been successfully booked with our repair department.
Our couriers will stay in contact with you before coming to collect your handset when you are available at work.
Regards,
Sabi
Customer Service Representative
Sabi,
I spoke to you on 14/03/2017. You said you will arrange for collection of the phone. I asked you to please make it next week due to my father that passed away and I am away. You said no problem. I also requested my work adress to be changed as I moved to a new town and requested change of adress several times. Yesterday the courier guy phoned me and said he is in Kroonstad to pick up the phone. When I said to him I am not staying in Kroonstad anymore, he said that he do not do any pick ups in Heilbron, Free state. You have no customer service. Please go and listen to the recordings. I need my phone to work urgently and you guys do not care as long as the payment is paid. As you confirmed telephonically on 14/03/2017 I can stop all my debit orders till this is sorted out. Please send me the letter of confirmation as well. All your calls are recorded, you are welcome to listing to the recordings were you confirmed it.
Sabi,
I spoke to you on 14/03/2017. You said you will arrange for collection of the phone. I asked you to please make it next week due to my father that passed away and I am away. You said no problem. I also requested my work adress to be changed as I moved to a new town and requested change of adress several times. Yesterday the courier guy phoned me and said he is in Kroonstad to pick up the phone. When I said to him I am not staying in Kroonstad anymore, he said that he do not do any pick ups in Heilbron, Free state. You have no customer service. Please go and listen to the recordings. I need my phone to work urgently and you guys do not care as long as the payment is paid. As you confirmed telephonically on 14/03/2017 I can stop all my debit orders till this is sorted out. Please send me the letter of confirmation as well. All your calls are recorded, you are welcome to listing to the recordings were you confirmed it.
Still no feedback???????????
Still no feedback???????????
Hi Louise,
Thank you for speaking to me regarding your pending matter.
I do find that we have specifically instructed our couriers to collect the parcel next week and apologise for any inconvenience this has caused.
I have resent the instruction to have them collect your parcel next week.
Regards,
Marriana Vollenhoven
Customer Service Manager
Hi Louise,
Thank you for speaking to me regarding your pending matter.
I do find that we have specifically instructed our couriers to collect the parcel next week and apologise for any inconvenience this has caused.
I have resent the instruction to have them collect your parcel next week.
Regards,
Marriana Vollenhoven
Customer Service Manager
I am still waiting for my letter of confirmation. Sabi confirmed telephonically that I can stop my debit order till my phone is sorted.
I am still waiting for my letter of confirmation. Sabi confirmed telephonically that I can stop my debit order till my phone is sorted.
Hi Louise,
Thank you again for your time
A follow up has been made with our couriers, in order for your handset to be collected this week.
Kind Regards,
Sabi
Customer Service Representative
Hi Louise,
Thank you again for your time
A follow up has been made with our couriers, in order for your handset to be collected this week.
Kind Regards,
Sabi
Customer Service Representative
Hi Sabi
Any news on when my handset will be collected, tommorow is Friday again.
Regards
Hi Sabi
Any news on when my handset will be collected, tommorow is Friday again.
Regards
Good day Louise,
Thank you for taking the time to speak to me today. I am happy that your phone has been collected today and will stay in contact with you to keep you up to date on your handset repair.
Have a good weekend.
Regards
Marriana Vollenhoven
Customer Service Manager
Good day Louise,
Thank you for taking the time to speak to me today. I am happy that your phone has been collected today and will stay in contact with you to keep you up to date on your handset repair.
Have a good weekend.
Regards
Marriana Vollenhoven
Customer Service Manager