TP
Thea P
1 reviews | Active since Aug 2012
30 Mar 2017, 13:20
cannot make payment arrangement
<p>Had some financial trouble at once stage and could not pay ismart. </p> <p>Now that things are better i am trying to make a payment arrangement and they keep saying the will phone me but no one has phoned and it has been months now - I want to pay and close this account! </p>
Helpful (0)
Replies (8)0
Replies (8)TP
Thea P's updateReviewer Update
30 Mar 2017, 14:03So ismart phones, confirms details and transfers to accounts department where no one answers for about 10 minutes!!?? Really? Please can we pay you and be done with you!
TP
Thea P's update30 Mar 2017, 14:03
Reviewer Update
So ismart phones, confirms details and transfers to accounts department where no one answers for about 10 minutes!!?? Really? Please can we pay you and be done with you!
Digicall's replyOfficial
30 Mar 2017, 14:17Hi Riaan,
Thank you for your time.
I have tried reaching you several times without any success, as your number rings to disconnect while the other number goes straight to Voicemail.
Please advise a suitable time you will be available, or a contact detail that we can reach you on in order for our Accounts Team to contact you back regarding your payment arrangement.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Digicall's reply30 Mar 2017, 14:17
Official
Hi Riaan,
Thank you for your time.
I have tried reaching you several times without any success, as your number rings to disconnect while the other number goes straight to Voicemail.
Please advise a suitable time you will be available, or a contact detail that we can reach you on in order for our Accounts Team to contact you back regarding your payment arrangement.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
TP
Thea P's updateReviewer Update
30 Mar 2017, 14:33please phone me tonight after 18:00 or tomorrow i am available the whole day
thank you
TP
Thea P's update30 Mar 2017, 14:33
Reviewer Update
please phone me tonight after 18:00 or tomorrow i am available the whole day
thank you
TP
Thea P's updateReviewer Update
03 Apr 2017, 13:17And so no one called me.....!! please phone me!!! i want to pay!
TP
Thea P's update03 Apr 2017, 13:17
Reviewer Update
And so no one called me.....!! please phone me!!! i want to pay!
Digicall's replyOfficial
03 Apr 2017, 13:50Hi Riaan,
Apologies for the delay.
I have followed up again with our Accounts team and have assured that they contact you today to make the arrangements.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Digicall's reply03 Apr 2017, 13:50
Official
Hi Riaan,
Apologies for the delay.
I have followed up again with our Accounts team and have assured that they contact you today to make the arrangements.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Digicall's replyOfficial
03 Apr 2017, 17:56Hi Riaan,
Thank you again for your time.
As per our discussion earlier, the relevant department will stay in touch with you regarding your account. Also, I will contact you back once their contact details have been provided to us.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Digicall's reply03 Apr 2017, 17:56
Official
Hi Riaan,
Thank you again for your time.
As per our discussion earlier, the relevant department will stay in touch with you regarding your account. Also, I will contact you back once their contact details have been provided to us.
Kind Regards,
Sabi
Customer Service Representative
Best regards,
TP
Thea P's updateReviewer Update
24 Apr 2017, 15:4013 working days later and still no one has called.
Please can someone phone me after 6 tonight to explain to me what is going on!!!???
Why can i not pay this account???
TP
Thea P's update24 Apr 2017, 15:40
Reviewer Update
13 working days later and still no one has called.
Please can someone phone me after 6 tonight to explain to me what is going on!!!???
Why can i not pay this account???
Digicall's replyOfficial
24 Apr 2017, 16:18Hi Riaan,
Thank you again for your time.
I refer to our last conversation regarding the payment arrangements on your account. Please see below contact details of the Attorneys as requested, in order for you to make arrangements with them.
Shrives Attorneys-Contact Number: *** (Switchboard Number)
Kind Regards,
Sabi
Customer Service Representative
Best regards,
Digicall's reply24 Apr 2017, 16:18
Official
Hi Riaan,
Thank you again for your time.
I refer to our last conversation regarding the payment arrangements on your account. Please see below contact details of the Attorneys as requested, in order for you to make arrangements with them.
Shrives Attorneys-Contact Number: *** (Switchboard Number)
Kind Regards,
Sabi
Customer Service Representative
Best regards,