Cancellation of Upgrade - located handsets but no cancellation

Item: Digicall
Rating: 1
Author: Verster E

Good morning, After I traced the handsets, and speaking to Vincent last week Thursday at your call centre who confirmed that the handsets are back at MTN JHB we still haven't received the cancellation of the upgrade. I must say that it is mind boggling that your business still survive!! We will not pay the fees for this upgrade the end of this month, we have done all your work for you due to you and your staff being insufficient to solve the problem. We expect a cancellation the end of this week.

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Replies (3)

Digicall's replyOfficial

21 Nov 2017, 10:57

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.